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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

August 2007 Archives

Last week, out there… somewhere… there were probably traditional teleco execs laughing at Skype's troubles. And actually, everywhere there are traditional teleco change management teams that were chuckling at what could have been one of the most impactful upgrades in history. ( ie “are you sure that you have tested this upgrade?” )

Yesterday, Richard Koman does a good job of not taking pot shots at the boys at Skype while laying out the "facts" as they are known today.

While there have to be lots people who have based part or all of their lives and/or business plans on free peer to peer (P2P) telecom services I only use the free ( as in speech and not beer... ) services provided by Skype and perhaps that's exactly why I didn't get too upset about the outage. It hard to get too upset at a "nice to have" facility. But I doubt that the executives at eBay paid all that money for something that is a "nice to have"...

Technorati Tags: Telecommunications, Telecom, Skype, Change Management, Free Speech, Free Beer, eBay, Richard Koman


Posted August 20, 2007 8:00 AM
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For many years, there has been a move toward "one throat to choke" when it comes to implementations - both hardware and software. Software companies have been either building their implementation teams or tightly integrating with a systems integration partner. Now the telecom network hardware vendors are joining the game.

Michelle Donegon details a report from Caroline Chappell about how the hardware vendors have been making moves to take the service activities ( and associated revenue ) back from the systems integrators. The hardware vendors, via Chappell, claim that this move will enable service delivery.

I think this is more about improving their revenue numbers for Wall Street. :)

Technorati Tags: Telecommunications, Telecom, Michelle Donegon, Caroline Chappell, Hardware Vendors, Systems Integrators


Posted August 17, 2007 8:00 AM
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Ahhh the joys of billing in telecom and the "drive by media" who exploit the “three standard deviations from the mean” situations relating to that billing.

Just as there was a grandfather who received an $86k phone bill recently, now there is "iJustine". iJustine is the proud owner of a 300 page iPhone bill and she has posted the "reading" of it on YouTube. :)

While I find it humorus to see a telecom get in trouble for billing accurately, I also second iJustine's call for eBilling... for those who want it. Let's make this an individual decision and not some type of government regulation.... But yes. Pick the eBilling option and save a tree with the Lorax.

Technorati Tags: Telecommunications, Telecom, Billing, iJustine, Lorax


Posted August 15, 2007 8:00 AM
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Most readers know my opinions on Net Neutrality... I'm slightly to the "right" of Milton Friedman for a market based system. However, it is possible that AT&T could start me in the other direction or at least toward the middle....

Lisa Vaas details an AT&T sponsored report about how the Internet should be left alone.

Hmmmm.... I think that AT&T protests too much and should focus on improving their service and not complaining about what would happen if the government were to intervene. I'm sure that similar arguments came out under the same banner ( if not a different company....) when there were rumblings about the government breaking up Ma Bell.

Technorati Tags: Telecommunications, Telecom, Net Neutrality, Lisa Vaas, AT&T


Posted August 13, 2007 8:00 AM
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If you are a long-term reader of my writings, you know that I have degree of respect for the work of Michael Porter and his thoughts on competitive advantage. In particular, I like the "Five Forces" model that describes the competition in an industry.

Carol Wilson talks about a recent study that shows how even if you are a first mover in industry that your competitors can still have an advantage. The CFI Group study talks about how traditional telecom providers (ie Qwest, Verizon, etc) have a higher "trust" factor than cable providers (ie Comcast, TimeWarner) for the same services even though the cablecos have been providing those services longer.

While I have an irrational dislike of any organization that owns the remains of TCI Cable in Colorado ( read not one thin dime of pay tv budget will go TCI... err... AT&T Broadband... err... Comcast ); I find it interesting that other consumers have the same opinion from their cableco experiences.... It shows how far cablecos need to grow to provide their bundled services.

Technorati Tags: Telecommunications, Telecom, Carol Wilson, Michael Porter, Five Forces


Posted August 10, 2007 8:00 AM
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