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Knowledge at Work in Telecom?

An April article by Robert Hertzberg highlights an issue that I wrote about recently. Hertzberg looks at the Baseline Magazine Top 100 "Smartest" US Companies. These 100 companies are ranked by their value by employee. However, of these 100 companies, only two would be considered telecommunications service providers by my definition: Sirius Satellite Radio and XM Satellite Radio. It is interesting that none of the traditional telecommunications service providers, large or small, were included on this list.

The article notes that the effective use of business intelligence is a key to the success of the firms on the Baseline Top 100. It appears that none of the traditional telecommunications firms are utilizing business intelligence to a sufficient extent to make the list.... Or the "knowledge value per employee" metric could be biased toward smaller, high market capitalization firms, like real estate investment firms. However, since the metric used attempts to mitigate forces that would favor a particular type of firm, telecommunication service providers should seriously consider benchmarking themselves against these firms to determine areas for improvement in their business intelligence efforts.

Technorati Tags: Robert Hertzberg, Baseline Magazine, Top 100 Smart List

  Posted by jmyers on April 25, 2007 8:00 AM |

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