I'm sure there's some value in ITIL, the IT Infrastructure Library, but I'm just having a hard time with the definition. It seems like it could be describing anything...
"ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.
ITIL is based on the collective experience of commercial and governmental practitioners worldwide. This has been distilled into one reliable, coherent approach, which is fast becoming a de facto standard used by some of the world's leading businesses."
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Posted March 27, 2008 10:36 AM
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Well, I think you're right that the description is a pretty poor one. The company I work for is in the midst of an "ITIL Implementation," which could mean any number of things, too. To us, it means that we're developing new policies, processes, and organizational structures based on the framework of processes and roles that ITIL describes: Service Desk, Incident Management, Problem Management, Release Management, Change Management, etc. It's been a very powerful change agent for us.
You mileage may vary.