About a year ago I came across a very good book by David Parmenter called Key Performance Indicators that provided a nice breakdown of the concepts and processes associated with articulating performance measures in relation to business objectives. One nice feature was a taxonomy of measures with a great organization.
Well, I recently got my hands on the recently revised version of the book, and am definitely looking forward to reading through it. If you get a chance to read it, please share your thoughts!
Posted April 8, 2010 1:52 PM
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