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Krish Krishnan

"If we knew what it was we were doing, it would not be called research, would it?" - Albert Einstein.

Hello, and welcome to my blog.

I would like to use this blog to have constructive communication and exchanges of ideas in the business intelligence community on topics from data warehousing to SOA to governance, and all the topics in the umbrella of these subjects.

To maximize this blog's value, it must be an interactive venue. This means your input is vital to the blog's success. All that I ask from this audience is to treat everybody in this blog community and the blog itself with respect.

So let's start blogging and share our ideas, opinions, perspectives and keep the creative juices flowing!

About the author >

Krish is a recognized expert worldwide in the strategy, architecture and implementation of high performance data warehousing solutions. He is a visionary data warehouse thought leader and an independent analyst, writing and speaking at industry leading conferences, user groups and trade publications. He has authored two eBooks, more than 75 articles, viewpoints and case studies on business intelligence, data warehousing, and data warehouse appliances and architectures. In his 19 plus years of professional experience, he has been solving complex architecture problems spanning all aspects of data warehousing and business intelligence for Fortune 1000 clients. He has designed and tuned some of the world’s largest data warehouses.

The Vice President of Strategy at Chicago Business Intelligence Group, Krish teaches regularly at TDWI, DAMA, IRM UK and other conferences, and is helping drive and mature the data warehouse appliance market. Krish also serves as Associate Vice President of Programs for DAMA Chicago and is Ethics and Governance Advisor to DAMA International.

Editor's Note: More articles and resources are available in Krish's BeyeNETWORK Expert Channel. Be sure to visit today!

Why Service Providers Fail in Strategies

I have been looking at different companies who are engaged in DWBI services and their strategies. In a fair assessment, i think about 50% of the times 50% of the strategies work. The strategies that any service provider organization comes with will not work all the time, this is simply because of changing business conditions, which is no surprise. But why would strategies fail, especially since the companies in question are service providers, the probable reasons are

  • Lack of vision - The vision of the organization may be very narrow
  • Lack of clarity - The organization is not clear about its customers needs and goals
  • Lack of market - The organization is in a market where they cannot compete
  • Lack of credentials - The organization may have a great strategy around services/solutions and no credentials to back up their solutions
  • Lack of scalability - The organization may have limited scalability in terms of manpower, causing strategies to fail
  • Lack of transparency - The organization may lack transparency in client communications with their teams and thereby causing failure
  • Lack of capabilities - The organization may have limited capabilities in service offerings and hence may cause bandwidth constraints into itself.
  • Lack of collaboration - The organization may not work with the client in a collaboration and may end-up performing as an order taker than a partner
In my perspective there are more reasons, but a combination of the reasons above is where normally the failure curve starts to creep up. I have been reading up on seminal work from great strategy gurus, who also recommend that if any of the above points are not clearly articulated, we will definitely see issues. My two cents, revisit the points and ponder over it to come to your conclusions.

Posted May 2, 2010 9:20 PM
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