As we look at the last quarter of this year, a very clear subject is emerging as a contender for the "TOP" BI application in the next year. The subject is Social Applications, we are talking about Twitter, Facebook, MySpace, Sharepoint becoming a data source for the next generation of data warehouse
What are social applications? these are applications which will be developed and deployed on your existing data warehouse along with data from document/content management platforms, web forums and any textual source, sitting together with your BI applications.
It will not be a stretch to say that BI Applications will be more focused on Social Analytics. Why, because we will be chartering the space where no man has gone before i.e Textual Data of all forms structured, unstructured, semi-structured - yes your journey into this space is a new odessey.
But the move to social applications will not be a new one. We have been scratching the surface for a decade nearly and have now succeeded in understanding how to integrate that data into the rest of the data warehouse and leverage the knwoledge embedded in the same.
Why will companies invest in social applications
- The real customer connect will happen in this space. The new age customer maintains their web diaries about product purchase, services etc, that are shared to their social network via facebook. You need to access that indirect marketing channel
- If your client base blogs about your services or product and that creates a negative impact, you want to know that
- You want to see who all your competition is and what the world is saying about you vs. them
- You want to gather intelligence as much as possible on anything that you never had access to before.
These are some key drivers on why Social Applications will dominate BI as we move into the next year.
If you are an insurance company, a media or entertainment company, a video game producer or just about in any business that involves customers and interactions, you will invest into Social Applications as your BI investment