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Claudia Imhoff

Welcome to my blog.

This is another means for me to communicate, educate and participate within the Business Intelligence industry. It is a perfect forum for airing opinions, thoughts, vendor and client updates, problems and questions. To maximize the blog's value, it must be a participative venue. This means I will look forward to hearing from you often, since your input is vital to the blog's success. All I ask is that you treat me, the blog, and everyone who uses it with respect.

So...check it out every week to see what is new and exciting in our ever changing BI world.

About the author >

A thought leader, visionary, and practitioner, Claudia Imhoff, Ph.D., is an internationally recognized expert on analytics, business intelligence, and the architectures to support these initiatives. Dr. Imhoff has co-authored five books on these subjects and writes articles (totaling more than 150) for technical and business magazines.

She is also the Founder of the Boulder BI Brain Trust, a consortium of independent analysts and consultants (www.BBBT.us). You can follow them on Twitter at #BBBT

Editor's Note:
More articles and resources are available in Claudia's BeyeNETWORK Expert Channel. Be sure to visit today!


I just got back from a most interesting conference in Providence, RI, dealing with US states' Medicaid agencies. It was the MMIS conference. Here is a case study from the conference dealing with one state's BI efforts. I hope you enjoy reading about it.

This case is from Michigan – one of the most sophisticated enterprise BI/data warehousing solutions I've seen in state government. Here are some facts about their environment:

-- They have 9,000 users, 5 major departments, 20 agencies, 100 + bureaus

The goals for the Michigan Department of Community Health BI environment were to:

1. Pursue agenda advocating & protecting Michigan citizens’ health

2. Implement a delivery system across all services that is accessible, efficient, effective, and innovative

3. Provide services and support including those that are preventive, restorative, and that mitigate effects of disabilities

4. Protect and improve the health outcomes of people of Michigan

5. Achieve quality improvement through meaningful accountability

6. Promote excellence and accountability in the design and administration of the Department of Community Health

Now how did they accomplish these goals? The Agency with the help of Bull Services (a consultancy specializing in state Medicaid agency BI) created a sophisticated enterprise data warehouse environment. Here are just a few of the remarkable returns from their efforts:

The State of Michigan has been able to:

1. Exceed $100 million per year in Medicaid/HHS savings - a truly remarkable number!

2. Obtain a holistic view of child to assess education needs

3. Reduce overall health care administrative costs by 25%

4. Revolutionize management of Foster Care program with GIS tracking

5. Track nearly $1 billion in HHS dollars to validate & cross-check EBT vendor

6. Link 251 State courts for greater efficiencies & common view of defendants

Michigan state government depends on data warehouse as information backbone that includes advanced analytics, data mining, data warehousing, and decision support capabilities, and contains more than 2.5 billion records.

It is encouraging from my standpoint to see a state create such a mature and useful BI environment. There are not too many states that can make such a claim. OK -- the rest of you states -- here is a model for you to emulate!

I welcome comments from other state agencies for Medicaid. Tell me how you are doing in your quest for BI.

Yours in BI success,


Posted September 27, 2006 7:06 PM
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