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Keep up with technology's impact on business. This blog provides summaries of the latest industry research.

 

 

May 2007 Archives

Forrester evaluated leading customer service management software vendors across approximately 180 criteria and found that Entellium, Microsoft, Oracle Siebel CRM, Oracle Siebel CRM On Demand, salesforce.com, and SAP are Leaders for customer record-centric products; eGain, KANA Software, RightNow Technologies, and Talisma are Leaders for customer interaction-centric products; and Graham Technology, Onyx, and Pegasystems are Leaders for business process-centric products. Within the customer record-centric category, Infor, Maximizer Software, NetSuite, Oracle E-Business Suite, Oracle Peoplesoft Enterprise CRM, SageCRM, Sage SalesLogix, and SugarCRM are Strong Performers. Among interaction-centric products, ATG, FrontRange Solutions, KNOVA, and Numara Software are Strong Performers. Amdocs and Chordiant are Strong Performers within the process-centric category. Differing requirements within an individual company necessitate a careful evaluation of the specific capabilities and individual strengths of each product and probably require the use of more than one tool to solve the full range of customer service management needs.

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Posted May 29, 2007 1:22 PM
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Chartis Research and SAS study shows data integration is still top challenge in risk management programs.

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Posted May 24, 2007 11:33 AM
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Marketers who understand the cost sensitivity of prospective customers have a leg up in targeting their messaging to tempt bargain hunters with incentives or tout lower prices to the most cost-sensitive. With healthcare consumerism on the rise, marketers need fresh insights into the cost sensitivity of buyers specific to health products and services. To help healthcare marketers, we used the results from Forrester's North American Consumer Technology Adoption Study Q2 2006 Survey to identify six segments of healthcare buyers defined by consumers' sensitivity to healthcare costs and then examined the demographics, technology adoption, health attitudes, and research tendencies of these groups.

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Posted May 17, 2007 3:17 PM
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iWay Software, a subsidiary of Information Builders, is best known for its world-class information connectivity and also leads all vendors in its platform support and real-time connectivity options. iWay Software's ETL product, DataMigrator, offers a less functional tooling environment and offers little in information management compared with other ETL vendors. iWay Software is most widely known and adopted by organizations that have standardized on Information Builder's WebFOCUS business intelligence (BI) solution.

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Posted May 16, 2007 3:12 PM
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According to a report released today by Technology Evaluation Centers, Inc. (TEC), LogiXML's Logi 8 BI Platform rates best in class as the only fully Web-based business intelligence suite. The report rates the industry's top ranked BI offerings from Business Objects, Information Builders, LogiXML and Microsoft.

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Posted May 16, 2007 10:39 AM
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