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Blog: Richard Hackathorn Subscribe to this blog's RSS feed!

Richard Hackathorn

Welcome to my blog stream. I am focusing on the business value of low latency data, real-time business intelligence (BI), data warehouse (DW) appliances, use of virtual world technology, ethics of business intelligence and globalization of business intelligence. However, my blog entries may range widely depending on current industry events and personal life changes. So, readers beware!

Please comment on my blogs and share your opinions with the BI/DW community.

About the author >

Dr. Richard Hackathorn is founder and president of Bolder Technology, Inc. He has more than thirty years of experience in the information technology industry as a well-known industry analyst, technology innovator and international educator. He has pioneered many innovations in database management, decision support, client-server computing, database connectivity, associative link analysis, data warehousing, and web farming. Focus areas are: business value of timely data, real-time business intelligence (BI), data warehouse appliances, ethics of business intelligence and globalization of BI.

Richard has published numerous articles in trade and academic publications, presented regularly at leading industry conferences and conducted professional seminars in eighteen countries. He writes regularly for the BeyeNETWORK.com and has a channel for his blog, articles and research studies. He is a member of the IBM Gold Consultants since its inception, the Boulder BI Brain Trust and the Independent Analyst Platform.

Dr. Hackathorn has written three professional texts, entitled Enterprise Database Connectivity, Using the Data Warehouse (with William H. Inmon), and Web Farming for the Data Warehouse.

Editor's Note: More articles and resources are available in Richard's BeyeNETWORK Expert Channel. Be sure to visit today!

Recently in 200810-IBM Category

IOD-Gold%20logo.jpgThe dominant theme at IBM IOD was the Information Agenda (IA). Do you have an information agenda? ...was the challenge to all attendees.

The first session of the Gold Consulting briefings was by Ambuj Goyal, GM of IBM Information Mgt Software, the blog of which is here. Through the week, I was struggling with this theme. How much substance does IA really contain? How will IA influence IBM's strategies and practices?

IBM-IA%20sign.jpgPart of the answer lies in the corner of the exhibit hall. Did you see the IA exhibit? I would not, except that a colleague - Piyush Malik, an IBM GBS Consulting Executive serving as the Global Delivery Leader for IOD and Business Intelligence solutions - dragged me over to the booth. Having been involved with the design and staffing, Piyush gave me a personal in-depth tour, guiding me through the IA Experience that shows how this approach can transform information into a strategic asset.

The focus was on the activities of the Henson family - typical family with a teenage daughter Lily who is about to go off to college in Switzerland. The family is confronted with arranging bank financing and insurance before Lily's trip and purchasing the right in-style clothes for college. Unfortunately on the way to the airport, they were in a car accident. Lily is hospitalized, and her luggage is damaged. The family is urgently confronted with medical issues and insurance issues. Luckily, integrated medical systems exchange Lily's medical records between US and Swiss hospitals, and insurance data was instantly transferred to quickly repair the damages. The story ends happily. Lily graduates and becomes manager at IBM. :)

At each stage, the story describes the difficulties and satisfaction that the Hensons experience at the digital hands of complex information systems. Behaviors of today's customers are complex and continuously evolving. Through approaches like IA, companies can identify the proper services for customers like the Henson family, integrate the relevant data across their data silos, and properly design their business processes to leverage that information. In particular, the linkages into the pie slice of IBM methodologies and products were explained. Remember that

IA = Strategy + Define/Govern + Roadmaps
+ Info Infrastructure

Hence, the strategy of customer assistance to the Hensons was linked to the roadmaps and infrastructure requirements.

The pitch. . . If your company is lacking in understanding customers, then shape up! Let IBM assist in developing an IA tailored to your unique requirements!

My take on this. . . It was a bit corny but definitely refreshing to see/understand specific ways that typical families are dependent on complex information systems. For me, it gave new meaning to CRM. In other words. . . Help me, just don't segment me!

The point is to understand all the ways that the Hensons are (could have been) served by intelligent systems that integrates data into a single version of business reality, enabling innovative business processes. Hmmmm Now I am sounding a bit corny!

[Blog stream from IBM IOD/Gold October 2008 is here]


Posted November 1, 2008 7:17 PM
Permalink | 1 Comment |

IOD-Gold%20logo.jpgI did not want to miss the talk by Tom Davenport, an old friend from my days in academia. But I had to suffer though another blast from the LA All Stars. Am I showing my age? Is IBM legally responsible for hearing damage to the folks in the VIP section? Video on how information should be chasing us, rather than the reverse. Not bad! Punch line is "We can do this now!" What is this?

IBM-KN%20Tom1.JPGRobert LeBlanc, GM of Software Sales, opens on "What's Your Information Agenda?" We need to optimized enterprise performance. Whether you are CEO, CFO, LOB, CIO all have the responsibility to drive innovation. He Global enterprise CEO expects substantial change (83%) and change in their business model (98%). Technical talent will come from new emerging countries. Corporate social responsibility has a positive impact on society, by 68% of the CEOs.

Sidenote: A quote that stuck me was "We are surprised by the impact that just a few consumers can have with their blog entries." by Ron Hurlbut, CEO of Attune Corp. Hmmmm Is anyone reading this stuff? If so, please post a comment!

Robert introduced Tom Davenport, Professor of IT & Management at Babson College, and his research studies on the interaction of information and decision making. His title is Linking Information and Decisions: The Unfinished Agenda. Tom noted that we have made fantastic progress in storing and managing data, but progress over 20 years on decision support has been lacking.

Tom (who likes pies) sliced the information pie: decisions, control communication, processes. Heading toward a planetary realignment via: application agenda, automating processes, creating data, key unit is the transaction. Types of decisions researched: supply chains, etc. The results from these studies have found: wide range of decision perspectives, factors of structure level versus human-contribution level, difficulties of achieving One Version of Truth.

Tom suggested a pyramid figure with top-down levels for: Automated Decision - Structured Human - Loosely Coupled. [I am not buying the framework; too much is all mixed up] From bottom-up, proper requires are: info infrastructure to linkage to DP/behaviors to tight process/system integration. From bottom-up, technologies relevant: DW/analysis tools to scorecards/dashboard to workflow/rules/scoring. IBM is developing or acquiring all these technologies. Four-step decision sequence (which I missed because of a text message). Striving toward a Single Version of the Truth (SVT) is very expensive to do; hence, we need to deal with multiple versions of the truth.

IBM-KN%20Tom2.JPGNext was a panel with Noel Garry, Irish Life & Permanent, and Larry Williams, JM Family Enterprises . Good sketches of business challenges and how their specific information infrastructures were being remolded to support better decisions in specific processes. Putting together all the information is a prerequisite to decision support.

Robert wrapped up the session. What a great era! Why IBM? Answer offered: Global IT leader, technology innovation, proven solutions, industry focus.

My take on this. . . I was expecting a deeper exploration into the linkage of information to decisions. In particular, we need better thinking about allocating human judgment (involvement) to business processes. Tom touches on this. I would asset that ALL automated business process MUST have include some degree of human judgment. Anyone agree?

[Blog stream from IBM IOD/Gold October 2008 is here]


Posted October 28, 2008 1:35 PM
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IOD-Gold%20logo.jpgThe next Gold session is about Speech Analytics: Extracting Business Insight from the Voice of the Customer by David Nahamoo, IBM Fellow, Speech CTO and Business Strategist. He set the context for speech analytics with a figure of the data spectrum from structured to unstructured (which I thought that this was a nice concise illustration).

The market for speech analytics is currently driven by application for: government intelligence, media analytics, and contact (call) centers. David concentrated on the contact centers, where the goals were: quality assurance monitoring, customer satisfaction, increasing sales, marketing effectiveness.

We had an interesting discussion of the quality (error rates) of speech mining. David shared a variety of speech sample to motivate the difficulties with accent, noisy backgrounds and the like. The technology for speech to text is getting closer to the quality of human transcription, which is in the 90% range. However, many commercial applications need only 50% accuracy, which allows processing at 5x real-time speed. In other words, 5 hours of call center recording can be processed in one hour.

My take on this. . . It is amazing the progress that speech translation technology has had in the last three years. We are only beginning to imagine the business potential of this technology.

[Blog stream from IBM IOD/Gold October 2008 is here]


Posted October 28, 2008 11:43 AM
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IOD-Gold%20logo.jpgThe next Gold session is Real World Visibility and Process Innovation by Scott Burroughs, Product Mgr of Sensors & Actuators, and Daniel Hernandez, Mgt of RFID Information Center.

Scott painted the overview of sensor technologies and their growth in global systems. Foci of using sensors are: Identification, Location, Condition, and Traceability. The flip side is doing the process innovation that properly reacts to sensor data. Current applications of real world are: out of stock, inventory mgt, asset visibility, work in process, dynamic asset mgt. and the like.

We need to create business processes that are aware of what is happening in the real world. Several customer examples were then discussed, such as Airbus applying RFID to transport and warehouse logistics for asset tracking and supply chain optimization. They are tracking huge airplane assembly components.

Daniel explained that sensor systems have adopted a standard called EPCIS (electronic product code information services). IBM products in the sensor area involve: WebSphere ESB, WebSphere Premises Server (collecting sensor data), bundled with WS Business Server, and InfoSphere Traceability Server. There is tight integration with Cognos with scorecards, dashboards, reports, and alerts.

I asked about the significance of the RFID tags on all of our conference badges. He estimated that it cost the conference organizer about 20 cents of which 5 cents is the processor.

My take on this. . . The explosion of sensor data will remold the DW landscape over the coming years. Operational BI and business process monitoring will become a deeper reflection of business reality.

A key point was that the second generation of sensors (such as, RFID and 2D barcodes) allows unique identification of each item. Hence, future DW analytics will be able to drill down from [women clothing] to [dresses] to [New England Fall Leaves Style, Color light brown, Size 6] to [Skirt #4W38Y295T012] hanging in my wife's closet. Now, what is the business potential for this generation of sensor-enabled analytics? And, what are the ethical considerations?

[Blog stream from IBM IOD/Gold October 2008 is here]


Posted October 28, 2008 11:15 AM
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IOD-Gold%20logo.jpgThe next Gold session was IBM InfoSphere Warehouse Update by Bill O'Connell, IBM Distinguished Engineer and CTO for Data Warehousing. Bill started with an overview of the Integrated Info Infrastructure for IBM. One part is the Dynamic Warehousing strategy that enables customers to use advanced analytics as part of a real-time business processes.

Future data warehousing technologies will evolved around analytics enabled by: Map-Reduce, Data-in-Motion, High-Dimensional, and Relational.

Power and cooling is the fastest increasing cost component in data centers, as shown in this chart. IBM Balanced Warehouse is designed with Green in mind through EnergyScale technology to dynamically managed resources.

Solid State Disks (SSD) is coming, bringing 5x performance improvements, 75% reduction in rack space, and 89% power reduction. Cost of SSD is the primary issue but is steadily declining. Subsequent discussion of performance studies with advanced storage technologies was under NDA.

OLAP assets from Cognos and other acquired companies are rolling into three areas:

- Cognos PowerCube as Transformer for general BI
- Cognos TM1 as Turbo Integrator for optimized write-back and high volatitity
- InfoSphere Warehouse Cubing Services as Design Studio for large datasets with large dimensions

[Blog stream from IBM IOD/Gold October 2008 is here]


Posted October 27, 2008 3:35 PM
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