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Richard Hackathorn

Welcome to my blog stream. I am focusing on the business value of low latency data, real-time business intelligence (BI), data warehouse (DW) appliances, use of virtual world technology, ethics of business intelligence and globalization of business intelligence. However, my blog entries may range widely depending on current industry events and personal life changes. So, readers beware!

Please comment on my blogs and share your opinions with the BI/DW community.

About the author >

Dr. Richard Hackathorn is founder and president of Bolder Technology, Inc. He has more than thirty years of experience in the information technology industry as a well-known industry analyst, technology innovator and international educator. He has pioneered many innovations in database management, decision support, client-server computing, database connectivity, associative link analysis, data warehousing, and web farming. Focus areas are: business value of timely data, real-time business intelligence (BI), data warehouse appliances, ethics of business intelligence and globalization of BI.

Richard has published numerous articles in trade and academic publications, presented regularly at leading industry conferences and conducted professional seminars in eighteen countries. He writes regularly for the BeyeNETWORK.com and has a channel for his blog, articles and research studies. He is a member of the IBM Gold Consultants since its inception, the Boulder BI Brain Trust and the Independent Analyst Platform.

Dr. Hackathorn has written three professional texts, entitled Enterprise Database Connectivity, Using the Data Warehouse (with William H. Inmon), and Web Farming for the Data Warehouse.

Editor's Note: More articles and resources are available in Richard's BeyeNETWORK Expert Channel. Be sure to visit today!

IOD-Gold%20logo.jpgThe dominant theme at IBM IOD was the Information Agenda (IA). Do you have an information agenda? ...was the challenge to all attendees.

The first session of the Gold Consulting briefings was by Ambuj Goyal, GM of IBM Information Mgt Software, the blog of which is here. Through the week, I was struggling with this theme. How much substance does IA really contain? How will IA influence IBM's strategies and practices?

IBM-IA%20sign.jpgPart of the answer lies in the corner of the exhibit hall. Did you see the IA exhibit? I would not, except that a colleague - Piyush Malik, an IBM GBS Consulting Executive serving as the Global Delivery Leader for IOD and Business Intelligence solutions - dragged me over to the booth. Having been involved with the design and staffing, Piyush gave me a personal in-depth tour, guiding me through the IA Experience that shows how this approach can transform information into a strategic asset.

The focus was on the activities of the Henson family - typical family with a teenage daughter Lily who is about to go off to college in Switzerland. The family is confronted with arranging bank financing and insurance before Lily's trip and purchasing the right in-style clothes for college. Unfortunately on the way to the airport, they were in a car accident. Lily is hospitalized, and her luggage is damaged. The family is urgently confronted with medical issues and insurance issues. Luckily, integrated medical systems exchange Lily's medical records between US and Swiss hospitals, and insurance data was instantly transferred to quickly repair the damages. The story ends happily. Lily graduates and becomes manager at IBM. :)

At each stage, the story describes the difficulties and satisfaction that the Hensons experience at the digital hands of complex information systems. Behaviors of today's customers are complex and continuously evolving. Through approaches like IA, companies can identify the proper services for customers like the Henson family, integrate the relevant data across their data silos, and properly design their business processes to leverage that information. In particular, the linkages into the pie slice of IBM methodologies and products were explained. Remember that

IA = Strategy + Define/Govern + Roadmaps
+ Info Infrastructure

Hence, the strategy of customer assistance to the Hensons was linked to the roadmaps and infrastructure requirements.

The pitch. . . If your company is lacking in understanding customers, then shape up! Let IBM assist in developing an IA tailored to your unique requirements!

My take on this. . . It was a bit corny but definitely refreshing to see/understand specific ways that typical families are dependent on complex information systems. For me, it gave new meaning to CRM. In other words. . . Help me, just don't segment me!

The point is to understand all the ways that the Hensons are (could have been) served by intelligent systems that integrates data into a single version of business reality, enabling innovative business processes. Hmmmm Now I am sounding a bit corny!

[Blog stream from IBM IOD/Gold October 2008 is here]

Posted November 1, 2008 7:17 PM
Permalink | 1 Comment |

1 Comment

I'm glad you took the time to blog your expereinces at IOD, as much of it is now a blur for me. If the Information Agenda is an approach/framework for linking disparate systems together and sharing information with various provenances and various ownerships, then is it like SOA ? How is it different from so many other approaches that have promised to do similar things? Having worked in several large organizations, I know how difficult it is to get systems integrated and sharing common information. How much more challenging is it then, to share and integrate across organizations?
It is a lofty goal, but is it realistic?
Sorry -- more questions than answers today.

Cheers, BC

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