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Wayne Eckerson

Welcome to Wayne's World, my blog that illuminates the latest thinking about how to deliver insights from business data and celebrates out-of-the-box thinkers and doers in the business intelligence (BI), performance management and data warehousing (DW) fields. Tune in here if you want to keep abreast of the latest trends, techniques, and technologies in this dynamic industry.

About the author >

Wayne has been a thought leader in the business intelligence field since the early 1990s. He has conducted numerous research studies and is a noted speaker, blogger, and consultant. He is the author of two widely read books: Performance Dashboards: Measuring, Monitoring, and Managing Your Business (2005, 2010) and The Secrets of Analytical Leaders: Insights from Information Insiders (2012).

Wayne is founder and principal consultant at Eckerson Group,a research and consulting company focused on business intelligence, analytics and big data.

In a recent blog ("What's in a Word: The Evolution of BI Semantics"), I discussed the evolution of BI semantics and end-user approaches to business intelligence. In this blog, I will focus on technology evolution and vendor messaging.

Four Market Segments. The BI market is comprised of four sub-markets that have experienced rapid change and growth since the 1990s: BI tools, data integration tools, database management systems (DBMS), and hardware platform. (See bottom half of figure 1.)

Thumbnail image for Thumbnail image for BI Market Evolution.jpg

Compute Platform. BI technologies in these market segments run on a compute infrastructure (i.e., the diagonal line in figure 1) that has changed dramatically over the years, evolving from mainframes and mini-computers in the 1980s and client/server in the 1990s to the Web and Web services in the early 2000s. Today, we see the advent of mobile devices and cloud-based platforms. Each change in the underlying compute platform has created opportunities for upstarts with new technology to grab market share and forced incumbents to respond in kind or acquire the upstarts. With an endless wave of new companies pushing innovative new technologies, the BI market has been one of the most dynamic in the software industry during the past 20 years.

BI Tools. Prior to 1990, companies built reports using 3GL and 4GL reporting languages, such as Focus and Ramis. In the 1990s, vendors began selling desktop or client/server tools that enabled business users to create their own reports and analyses. The prominent BI tools were Windows-based OLAP, ad hoc query, and ad hoc reporting tools, and, of course, Excel, which still is the most prevalent reporting and analysis tool in the market today.

In the 2000s, BI vendors "rediscovered" reporting, having been enraptured with analysis tools in the 1990s. They learned the hard way that only a fraction of users want to analyze data and the real market for BI lies in delivering reports, and subsequently, dashboards, which are essentially visual exception reports. Today, vendors have moved to the next wave of BI, which is predictive analytics, while offering support for new channels of delivery (mobile and cloud.) In the next five years, I believe BI search will become an integral part of a BI portfolio, since it provides a super easy interface for casual users to submit ad hoc queries and navigate data without boundaries.

BI Vendor Messaging. In the 1990s, vendors competed by bundling together multiple types of BI tools (reporting, OLAP, query) into a single "BI Suite." A few years later, they began touting "BI Platforms" in which once distinct BI tools in a suite became modules within a unified BI architecture that all use the same query engine, charting engine, user interface, metadata, administration, security model, and application programming interface. In the late 1990s, Microsoft launched the movement towards low-cost BI tools geared to the mid-market when it bundled its BI and ETL tools in SQL Server at no extra charge. Today, a host of low-cost BI vendors, including open source BI tools, cloud-BI tools, and in-memory visual analysis tools have helped bring BI to the mid-market and lower the costs of departmental BI initiatives.

Today, BI tools have become easier to use and tailored to a range of information consumption styles (i.e., viewer interactor, lightweight author, professional author). Consequently, the watchword is now "self-service BI" where business users meet their own information requirements rather than relying on BI professionals or power users to build reports on their behalf. Going forward, BI tools vendors will begin talking about "embedded BI" in which analytics (e.g. charts, tables, models) are embedded in operational applications and mission-critical business processes.
Data Integration Tools. In the data integration market, Informatica and Ascential Software (now IBM) led the charge towards the use of extract, transform, and load (ETL) engines to replace hand-coded programs that move data from source systems to a data warehouse. The engine approach proved superior to coding because its graphical interface meant you didn't have to be a hard-core programmer to write ETL code and, more importantly, it captured metadata in a repository instead of burying it in code.

But vendors soon discovered that ETL tools are only one piece of the data integration puzzle and, following the lead of their BI brethren, moved to create data integration "suites" consisting of data quality, data profiling, master data management, and data federation tools. Soon, these suites turned into data integration "platforms" running on a common architecture. Today, the focus is on using data federation tools to "virtualize" data sources behind a common data services interface and cloud-based data integration tools to migrate data from on premises to the cloud and back again. Also, data integration vendors are making their tools easier to use, thanks in large part to cloud-based initiatives, which now has them evangelizing the notion of "self-service data integration" in which business analysts, not IT developers, build data integration scripts.

DBMS Engines and Hardware. Throughout the 1990s and early 2000s, the database and hardware markets were sleepy tidewaters in the BI market, despite the fact that they consumed a good portion of BI budgets. True, database vendors had added cubing, aggregate aware optimizers, and various types of indexes to speed query performance, but that was the extent of the innovation.

But in the early 2000s, as data warehouse data volumes began to exceed the terabyte mark and query complexity grew, many data warehouses hit the proverbial wall. Meanwhile, Moore's law continued to make dramatic strides in the price-performance of processing, storage, and memory, and soon a few database entrepreneurs spotted an opportunity to overhaul the underlying BI compute infrastructure.

Netezza opened the flood gates in 2002 with the first data warehousing appliance (unless you count Teradata back in the 1980s!) that soon gained a bevy of imitators, offering orders of magnitude better query performance for a fraction of the cost. These new systems offer innovative new storage-level filtering, column-based compression and storage, massively parallel processing architecture, expanded use of memory-based caches, and in some cases, use of solid state disk, to bolster performance and availability for analytic workloads. Today, these "analytic platforms" are turbo-charging BI deployments, and in many cases, enabling BI professionals to deliver solutions that weren't possible before.

As proof of the power of these new purpose-built analytical systems, the biggest vendors in high-tech have invaded the market, picking off leading pureplays before they've even fully germinated. In the past nine months, Microsoft, IBM, Hewlett Packard, Teradata, SAP, and EMC purchased analytic platform vendors, while Oracle built its own with hardware from Sun Microsystems, which it acquired in 2009. (See "Jockeying for Position in the Analytic Platform Market.")

Mainstream Market. When viewed as a whole, the BI market has clearly emerged from an early adopter phase to the early mainstream. The watershed mark was 2007 when the biggest software vendors in the world--Oracle, SAP, and IBM--acquired the leading BI vendors--Hyperion, Business Objects, and Cognos respectively. Also, the plethora of advertisements about BI capabilities that appear on television (e.g., IBM's Smarter Planet campaign) and major consumer magazines (e.g. SAP and SAS Institute ads) reinforce the maturity of BI as a mainstream market. BI is now front and center on the radar screen of most CIOs, if not CEOs, who want to better leverage information to make smarter decisions and gain a lasting competitive advantage.

The Future. At this point, some might wonder if there is much headroom left in the BI market. The last 20 years have witnessed a dizzying array of technology innovations, products, and methodologies. It can't continue at this pace, right? Yes and no. The BI market has surprised us in the past. Even in recent years as the BI market consolidated--with big software vendors acquiring nimble innovators--we've seen a tremendous explosion of innovation. BI entrepreneurs see a host of opportunities, from better self-service BI tools that are more visual and intuitive to use to mobile and cloud-based BI offerings that are faster, better, and cheaper than current offerings. Search vendors are making a play for BI as well as platform vendors that promise data center scalability and availability for increasingly mission-critical BI loads. And we still need better tools and approaches for querying and analyzing unstructured content (e.g., documents, email, clickstream data, Web pages) and deliver data faster as our businesses increasingly compete on velocity and as our data volumes become too large to fit inside shrinking batch windows.

Next week, Beye Research will publish a report of mine that describes a new BI Delivery Framework for the next ten years. In that report, I describe a future state BI environment that contains not just one intelligence (i.e., business intelligence) but four intelligences (e.g. analytic, continuous, and content intelligence) that BI organizations will need to support or interoperate with in the near future. Stay tuned!


Posted March 18, 2011 2:29 PM
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