One of the best, least known business intelligence (BI) vendors is Dimensional Insight. Founded in 1989, the company has done what few BI vendors have managed to achieve in the past 25 years: maintain a growing base of staunchly loyal customers.
Without much fanfare, the Boston-based company has amassed 2600 customers in more than 30 countries, generating about $20 million a year in revenue. According to most independent customer satisfaction surveys, such as those from the Business Application Research Center (BARC) in Germany and Dresner Advisory Service, Dimensional Insights sits at the top of the pack in terms of overall customer ratings.
Dimensional Insight has very loyal customers, largely because the company has focused with laser intensity on a few markets, such as healthcare providers, wine and spirits, and manufacturing goods and services. In each of these areas, it has crafted custom applications that make it easy for customers to onboard the product and derive value quickly. Moreover, the company's flagship product, The Diver Solution, offers flexible navigation and rich visualization on top of a robust data integration platform. The product also offers a low total cost of ownership.
The company competes against Qlik in the healthcare and goods and services markets and niche vendors in the wine and spirits market. For more information, see www.dimins.com.
Posted August 18, 2014 3:50 PM
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