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Jill Dyché

There you are! What took you so long? This is my blog and it's about YOU.

Yes, you. Or at least it's about your company. Or people you work with in your company. Or people at other companies that are a lot like you. Or people at other companies that you'd rather not resemble at all. Or it's about your competitors and what they're doing, and whether you're doing it better. You get the idea. There's a swarm of swamis, shrinks, and gurus out there already, but I'm just a consultant who works with lots of clients, and the dirty little secret - shhh! - is my clients share a lot of the same challenges around data management, data governance, and data integration. Many of their stories are universal, and that's where you come in.

I'm hoping you'll pour a cup of tea (if this were another Web site, it would be a tumbler of single-malt, but never mind), open the blog, read a little bit and go, "Jeez, that sounds just like me." Or not. Either way, welcome on in. It really is all about you.

About the author >

Jill is a partner with Baseline Consulting, a data integration and business intelligence (BI) services firm. She is an internationally recognized speaker and writer on the topic of the business value of technology, and has been featured in the Wall Street Journal, CIO Magazine, Intelligent Enterprise and Newsweek.com. Jill leads the Customer Data Integration, Master Data Management and Data Governance channel for the BeyeNETWORK, and blogs regularly on those and other IT-related topics. She is the author of two acclaimed books, e-Data, which introduced enterprise data to business executives, and The CRM Handbook, which was the best-selling book on the topic of customer relationship management. Her latest book, Customer Data Integration: Reaching a Single Version of the Truth – co-authored by Baseline Partner Evan Levy – was recently published by John Wiley & Sons.

Editor's note: More articles, resources, news and events are available in Jill's BeyeNETWORK Expert Channel. Be sure to visit today!

In which Jill learns some lessons in New Orleans that she first learned in high school and realizes they aren't that far apart.

My high school English teacher, Mrs. Campbell, asked each of us to write a short personal poem. Struggling for inspiration, my friend Dan Robinson finally gave up and, instead of penning an original work, submitted the lyrics to Rush's song, "The Trees" (from the Hemispheres album, for those reminiscing along with me).

Our collective smugness about Dan's bold move turned to outrage when we learned that Mrs. Campbell had given Rush's lyrics a C-minus. Dude!! Who did she think she WAS? I'm telling you this because sometimes what we think is "good enough" really isn't. And that goes for data quality.

Call it what you will. Data that's fit for purpose. Conformance to requirements. At its core, data is only as good, valid, meaningful, and clean as its context for usage. Who cares what we've endured to cleanse, correct, and enrich our data? If our users still can't (or won't) accept and use it, then it's really not worth much at all. Mrs. Campbell didn't see the inherent poetry of Rush's lyrics. She was after something else entirely.

I was thinking about all this during TDWI's World Conference in New Orleans this week. Evan Levy's Monday keynote was packed and people were especially interested in his statements about data content standards, relationships, and access rules being key to MDM. Thursday keynote Barry Briggs highlighted the risks of overmatching with MDM. Speakers Frank Dravis, James Masuoka, Andy Hayler, Danette McGilvray, Kim Nevala, and Arkady Maydanchick all provided different views on why data quality matters in the context of MDM, business requirements, and data governance.

My buddy Dan Robinson's C-minus was a great lesson for me since I myself was on the verge of turning in the lyrics to Supertramp's "School." I thought the better of it though, and got crackin'.


P.S.: It's official! TDWI is having its 2nd annual MDM Insight conference next March in Savannah. Philip Russom and I co-chair it. Check it out here.

Technorati tags: data quality, Master Data Management, MDM, TDWI, Master Data Insight


Posted November 6, 2008 3:35 PM
Permalink | 3 Comments |

3 Comments

Jill - What did you write as your personal poem? Was the data quality good enough for Mrs. Campbell?

Dick: I vaguely recall something about butterflies, encompassing love, and a socialist revolution, but I was young. So, so young...

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