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Barry Devlin

As one of the founders of data warehousing back in the mid-1980s, a question I increasingly ask myself over 25 years later is: Are our prior architectural and design decisions still relevant in the light of today's business needs and technological advances? I'll pose this and related questions in this blog as I see industry announcements and changes in way businesses make decisions. I'd love to hear your answers and, indeed, questions in the same vein.

About the author >

Dr. Barry Devlin is among the foremost authorities in the world on business insight and data warehousing. He was responsible for the definition of IBM's data warehouse architecture in the mid '80s and authored the first paper on the topic in the IBM Systems Journal in 1988. He is a widely respected consultant and lecturer on this and related topics, and author of the comprehensive book Data Warehouse: From Architecture to Implementation.

Barry's interest today covers the wider field of a fully integrated business, covering informational, operational and collaborative environments and, in particular, how to present the end user with an holistic experience of the business through IT. These aims, and a growing conviction that the original data warehouse architecture struggles to meet modern business needs for near real-time business intelligence (BI) and support for big data, drove Barry’s latest book, Business unIntelligence: Insight and Innovation Beyond Analytics, now available in print and eBook editions.

Barry has worked in the IT industry for more than 30 years, mainly as a Distinguished Engineer for IBM in Dublin, Ireland. He is now founder and principal of 9sight Consulting, specializing in the human, organizational and IT implications and design of deep business insight solutions.

Editor's Note: Find more articles and resources in Barry's BeyeNETWORK Expert Channel and blog. Be sure to visit today!

I was teaching my seminar on Business Integrated Insight last Thursday, 15 April, in Rome when the ash cloud descended over Europe. I was supposed to fly to Dublin on Saturday, but by Monday morning I had decided to set out by trains, car and ferries to get home. And I did - on Thursday evening, 22 April. Four days travel Rome to Dublin would probably have looked good on the Victorian railways and steamers! In any case, it turned out to be a very nice trip with some built-in thinking time...

In the coverage of the unfolding chaos, the word that seemed to spring most frequently to the mouths of people responsible for managing any aspect of the situation was "unprecedented". A great word if you want to suggest that you shouldn't be blamed in any way for anything that ensued. After all, if it's unprecedented, you have no basis of information from the past to make decisions about what to do now. Or do you?

The truth of the matter is that there were probably enough precedents of most separate aspects of the event to allow reasonable judgments to be made. The problem was that no-one was able to consolidate enough of the disparate information to really make a difference. Focusing just on the issue of getting hordes of stranded passengers across Europe to every point of the compass: Which trains go where? How do they connect? How to connect from a train to a ferry, or a bus to a train? Minimize travel time or cost? Not to mention hotel rooms?

Could the airlines have minimized their regulatory compensation costs if they could work this out? For sure. Could surface travel companies maximize profits by fully utilizing spare capacity (as opposed to raising prices to exorbitant levels!)? Absolutely. Could groups of enterprising travelers get together to make the best plan to get home? Probably. So, there's lots of incentive to make it work. But none of this happened.

Don't get me wrong. I'm not complaining. I'm just pointing out much of the underlying information to answer the above questions not only exists, but is often accessible on the internet. Every stranded traveler with web access spent hours checking options, trying to make online bookings (usually at severely overloaded sites) and then starting all over again as one link in the chain broke. Some succeeded, while others went and queued for hours at ticket offices. 

Operational BI was probably used by some of the more advanced travel companies to track what was going on. Some even managed to schedule additional services to carry extra passengers. Others, such as the Calais-Dover ferries, just stopped taking bookings and went back to the "just turn up at the pier and we'll try to get you onboard as soon as possible" model.

But the really interesting question is this: given that all that information was out there on the web in all its various forms and gory details, how would one go about integrating it in a way that allowed it to be used in an end-to-end travel discovery and booking process?

I'm not expecting the IT industry to have a complete solution any time soon, for a wide variety of political and financial reasons. But a little thought, and none of it very new, suggests we'd need: a common model spanning the information of multiple companies, the ability to link hard and soft information together in a meaningful way, services that act in a fully plug-and-play manner with well-defined interfaces and the ability to mashup a dashboard joining the different steps of the journey together. What I really needed was Business Integrated Insight to get me home!  

Posted April 25, 2010 9:11 AM
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